FAQs – Frequently Asked Questions

You can contact our Customer Support using our CHAT, or calling us at +39 331 634 5321, Monday to Friday from 9 to 17 (GMT + 1), or by email at shop@brochier.it.

You can change your shipping and/or billing address in the My Account section, by clicking on Addresses, in the right menu.

You can also change your billing and/or shipping address directly with each order, when checking out.

You can change your email address or password at any time in the My Account section, by clicking on Account Details, in the right menu.

On the top bar, click the link My Account.

On the next screen, click on the link: Forgot your password?

Enter the email address with which you registered, then click on the ‘RESET PASSWORD’ button: you will receive an email that will allow you to create a new password.

To avoid having to log in each time, click on the ‘REMEMBER ME’ checkbox at the bottom of the Login form.

Your data will be stored and managed by Clerici Tessuto S.p.A. in accordance with Article 13 of (EU) Regulation 2016/679.
For more information, please read our Privacy Statement.

You have the possibility of modifying your information at any time by clicking on My Account in the navigation bar at the top right.
When you connect to our site in the future, you can log in without having to re-enter all your information.

They are net prices. Any taxes, customs duties, and shipping costs will be calculated in the shopping cart and at checkout, based on the European Union tax regulations in force at the time of purchase.

The order can be amended as long as the lengths are not cut and the shipping documents are not issued.
Please contact our Customer Support via email: shop@brochier.it or by phone: +39 331 634 5321.

Yes. The merchandise is always sent with an accompanying invoice. After entering the fabrics you want to purchase in your cart, click on the PROCEED TO CHECKOUT button.

In the window that appears, enter your billing country and the language you’d like to use to communicate with us. Then select Customer Type “Company” and fill in the required fields.

If you have a correct EU VAT IDs, VAT taxes will be deducted from the order total.

Please select your Country before filling in your VAT ID. The VAT ID country code will be automatically set, please do not enter it again.

NOTE: We can only accept VIES compliant EU VAT IDs (11 characters).

Yes. After entering fabrics you want to purchase in your cart, click on the PROCEED TO CHECKOUT button.

In the window that appears, enter your billing country and the language you’d like to use to communicate with us. Then select Customer Type “Private” and fill in the required fields.

You can contact our Customer Support using our CHAT, or calling us at +39 331 634 5321, Monday to Friday from 9 am to 5 pm (GMT + 1), or by email at shop@brochier.it.

On the Shopping Cart page (shopping bag icon in the menu bar at the top), enter the code in the field below the list of ordered products and click on “APPLY”: If the code is correct, you will receive a confirmation message and you will see the discount applied or shipping costs eliminated in the order summary “Cart Totals”, on the right.

Please note that VAT taxes will be deducted only on the checkout page after filling out the billing form.

In the checkout page, enter your billing and shipping country. Then select Customer Type “Company” and fill in the required fields. Click VALIDATE to validate your VAT ID.

If you have a correct EU VAT ID, VAT taxes will be deducted from the order total.

Please select your Country before filling in your VAT ID. The VAT ID country code will be automatically set. Please do not enter it again.

NOTE: We can only accept VIES-compliant EU VAT IDs (11 characters).

If you still have problems, please contact us.

It means that your order has been received and is being processed. You will receive another email when the order has been processed and the merchandise has shipped.
If you need more information, please contact us.

Once you place your order, you will receive an email at the email address provided saying that your order is being processed.
When the merchandise is shipped, another email will be sent with the information of the shipping company.

The minimum order quantity is 1 meter of fabric.

You can pay with a credit card or PayPal account with an SSL SECURE transaction and information communicated solely to the bank.

Alternatively, for customers in the European Union or for customers Extra UE spending more than 500 euros, it is possible to pay by bank transfer. In this case merchandise will be shipped within 2 business days of receipt of the transfer. If we do not receive payment within 10 days, the order will be automatically cancelled.

After logging in, you can check your order status in the My Account section.

When your order status changes, you will receive an automatic email from us.

The confirmation email could be in the spam folder; check there.
The email indicating your order is being processed should arrive within an hour of placing your order. If you do not receive any confirmation email after placing your order, check the order status in the My Account area of the website shop.newtess.com.

For any questions, please contact us.

Only if the length you have requested is available in one piece. If the pieces of that fabric are less than 35 meters, an advisory will appear on the fabric page that indicates the maximum length available as one piece, and it will be possible to view the Details of the pieces available.

Remember that different pieces may be from different dye lots and have slightly different colors. If you would like to be contacted before cutting, please indicate this in the order notes. Alternatively, you can contact us before you place your order.

Continuous fabrics are available exclusively through our authorized stockists.
You can find your nearest stockist in the dedicated section of the website.

For further information, please contact info@brochier.it.

No, we are sorry, but it is not possible to order fabric samples.

Yes, you can purchase our exclusive fabrics for clothing, fashion and tailoring at: shop.newtess.com.

If you have already purchased a fabric and want to purchase a new quantity, you can go to the page My Account and find a list of orders placed.

Clicking on the order code, you can see order details, and by selecting NEW ORDER, you can easily reorder a new quantity of that fabric.

Please note that the fabrics in the Deadstock fabrics section will not be restocked.

According to the settings of your computer screen, fabric colors may appear different online. In general, however, there may always be variations in the color and structure of the product – unfortunately, this is unavoidable and is not considered a defect.

It means that you want to purchase a length of fabric that is longer than what is available in one piece. The fabric that you requested will be sent in more than one piece and could have slight variations in color. On the Fabric Detail page, you can see the list of pieces available.

If you would like to be contacted before cutting, please indicate this in the order notes. Alternatively, you can contact us.

The minimum order quantity is 1 meter of fabric.

You can find instructions for washing and care of the fabric in the fabric details page.

Only if the length you have requested is available in one piece. If the pieces of that fabric are less than 35 meters, an advisory will appear on the fabric page that indicates the maximum length available as one piece, and it will be possible to view the Details of the pieces available.

Remember that different pieces may be from different dye lots and have slightly different colors. If you would like to be contacted before cutting, please indicate this in the order notes. Alternatively, you can contact us before you place your order.

No, you don’t.

Upon completion of your first purchase, an account will be registered, and you will receive an email to set up a password.

Once you have logged in, you can monitor the status of your order, edit your details, and set/change your password from your account dashboard.

On the top bar, click the link My Account.

On the next screen, click on the link: Forgot your password?

Enter the email address with which you registered, then click on the ‘RESET PASSWORD’ button: you will receive an email that will allow you to create a new password.

To avoid having to log in each time, click on the ‘REMEMBER ME’ checkbox at the bottom of the Login form.

You can subscribe to our newsletter by clicking here and filling in the required fields.

If you sign up for the newsletter you will receive a Free Delivery Coupon to use with your next purchase.

If you wish to unsubscribe from our newsletter, you can do so by simply clicking on the unsubscribe link found in every email that we send.

BROCHIER Como fully applies European and relevant national regulations for returns and exchanges. Please read our Returns Policy for details on the procedure.

Fabrics are carefully inspected before shipping from the warehouse, but sometimes it can happen that some manufacturing imperfection escapes checking; In case of faultiness, the fabric will be replaced in accordance with the terms detailed in our claim and returning paragraph, as required by the European Directive 2011/83/UE, implemented in Italy with Legislative Decree 21 of 21 February 2014.

Read our Returns Policy for full details.

Our online catalogue offers a wide selection of top-quality fabrics for furnishings, curtains, and sofas. To find the fabric you are interested in, you can use the filters or the search tool by clicking on the magnifying glass icon.

Only deadstock fabrics are available for purchase online at discounted prices.

If you want the merchandise shipped to a different address, you must change the shipping information in the My Account section (in the upper navigation bar) or during check-out.

Yes. In the Order Confirmation email, you’ll find the link to track the status of your delivery on the website of the courier. You can access the status of your delivery from shop.newtess.com by clicking on My Account, in the navigation bar at the top right.

The choice of packaging types for shipping and how the order is packed (folded, rolled, etc.) will be made at our sole discretion.

BROCHIER Como uses FedEx as its courier for fast delivery within 2 working days. Shipping costs are calculated automatically by FedEx based on the destination and weight of the fabrics purchased.

You can calculate shipping costs in your shopping cart by clicking on the Change Address button and filling in the required fields, or at checkout.

If desired, you can add instructions for the courier in the NOTES field of the order.
The courier will make at least two attempts at delivery at different times/days.

In the Order Confirmation email you’ll find the link to track the status of your delivery on the website of the courier.

In the Order Confirmation email, you will be notified of the shipping date.
Shipping date is 2 business days from order date if payment is made by credit card or PayPal. If payment is made by bank transfer, the shipping date is 2 business days after receipt of the transfer.